Reviews

We welcome all reviews and we love to hear from all our customers, Here are some of the lovely reviews left by past customers.

4.9
Based on 34 reviews
powered by Google
Louis Dinneen
09:46 08 Jan 25
What a fantastic firm to deal with. John and Shaun were superb to deal with, and we look forward to working with them again in the future. Do exactly as they say they will, and with a very pleasant manner and professionalism too.
Susan Mills
14:12 05 Jan 25
I have used Russells more times than I care to remember! However, I would simply not use anyone else, Shaun and the team are amazing and do anything and everything in their power to try to make the physical move as painless as possible. We even changed our move date to ensure that we could use Russells rather than go anywhere else. I cannot praise their care for their customers and their amazing customer service highly enough. Thank you Russells - as always truly amazing,
Stephanie Tranter
10:40 22 Dec 24
Russells Removals are the best removal company I have ever used. I have moved several times in the last few years and used several removal companies, I thought each of those were good, until I found Russells. They not only moved my things with thoughtfulness and care, they also regularly went over and above to help me get my furniture in the right place or move awkward items. With continued care, they disassembled and reassembled all of my furniture that needed it (a lot of removal companies ask you to do that). They also made it easy for me to get rid of furniture I didn't need anymore (most removal companies don't seem to do that). If you're moving house, then Russells removals is a one stop shop for all your moving needs! I'm a fairly experienced house mover (I've moved 8 times in the last 10 years), and I'd say you don't need to look any further than Russells Removals. They're also warm, lovely, kind and funny people to hang out with, which makes a huge difference in a very stressful time of moving house.
Sara Tull
11:00 20 Dec 24
I can't recommend Russells enough! They moved me out of a townhouse in an hour without breaking a sweat. I highly recommend putting your furniture in their storage while decorating. It was certainly the best decision I made. It's safe and secure and nothing was damaged. They went above and beyond to move me in before Christmas. Thank you very much Russells!
Nick Lockhart
15:51 05 Nov 24
Excellent service from beginning to end. RR provides a professional and conscientious service, able to respond to change and provide advice. Highly recommended.
David Ings
16:16 30 Sep 24
We used Russell’s for our recent house move. They were fantastic.All the staff were really nice and helpful. They worked really hard and we couldn’t believe how quickly they packed up our stuff and then unloaded it the other end.They gave us a lot of useful tips as we opted to pack ourselves and helped with all the awkward items.Such lovely people . All a real credit to this family companyThis is what service is all aboutThanks guys.
js_loader

Alex Turner
15/09/2024

We could not have wished for a more caring or efficient company, nothing seemed too much trouble, very grateful to Shane and his team, could not recommend them more highly.

Jules Gilbank
27/08/2024

What can I say Russell’s made what could have been a stressful move easy and a great experience. The team were polite engaging and efficient nothing was too much trouble. Thank you for your amazing service. I would recommend them 100%

Sue Loader
15/03/2024

Move day was 8 March and the weather gods were on our side. These guys at Russell’s are the nicest, most helpful, kindest, polite, respectful bunch of guys ever and my smooth, painless move was engineered by their skills to be as stressless for me as possible. I would have no hesitation in recommending their services, in fact don’t even ask any other removes because these are the gold seal. Lovely, lovely humans, all of them. They are the top of their trade. Thank you from the bottom of my heart for being who you are

S Kidgell
04/05/2023

Thank you so much Shaun and the Team for the smooth running removal for my dear friend Marian. It was an excellent and professional approach from start to completion. We felt very comfortable in your company and you definitely made the move less stressful. We would not hesitate in using your services again and are thoroughly recommending you to people. Thank you

Chris Halcrow
28/02/2023

Thank you for making our move to Swanage so incredibly stress free – and being so efficient and so cheerful – it was a pleasure to move! If we move again we would use no-one else

Virginia Wilkes
09/01/2024

What do I say??? AMAZING, HELPFUL, CAREFUL. Robert, Shaun & the lads have ALWAYS given me SUPERB service. I originally used them in 2011, again in 2013 & 15 & today. Would most definitely RECOMMEND this FANTASTIC family business. They most definitely go above & beyond every time.

Steven Kinsley
25/11/2022

Just wanted to thank you for the great job you all did moving stuff from Mum’s bungalow, very efficient , friendly and professional.

Chris
10/02/2021

A huge thank you to Russells who at very short notice were able to come to our village shop and move heavy commercial freezers for us so that a new floor could be installed. Couldn’t have done without you. Greatly appreciated

Lynette Eastman
28/02/2021

Rob and his team did a brilliant job yet again in Dec 2020, bringing our belongings from store and back to Winchester. Always a great service, delivered with a smile, we wouldn’t use anyone else

Sarah Jane
04/09/2021

Thank you so much to Shaun and the wonderful Russells team for their amazing help in moving Mum and Dad into their new house. You went way above and beyond the call of duty on so many counts and made the famously stressing process of moving house a huge amount easier with all your wonderful help and calmness with nothing being too much trouble. I won’t hesitate to recommend you to all who need help moving.

Michele L
19/10/2021

Just wanted to say a huge thank you to you all. Jim, Rob and Harvey were amazing yesterday and so helpful with everything. So impressed with your whole service from beginning to end. Thank you so much.
I will absolutely be recommending you to all friends and family.

Jeremy H 
19/10/2021

How great are Russell’s – bloody fantastic! Thank you so much to your whole team from the moment you quoted to your smooth and slick move over the past two days. I’m in absolute awe how stress free the move was. Professional, helpful, friendly, courteous the list could go on and I’m sure you know you have a top team.
Can’t recommend you enough

Mrs Metcalfe
19/10/2021

Thank you all so much for making my move go so smoothly – I knew I was in safe hands and I can’t tell you what a difference that makes when you are a woman on your own. You were all so helpful and friendly with a smile on your faces and seemed to get through it all so quickly!
My kind neighbours opposite asked me to supper on Friday and told me how wonderful you all were with their grandson letting him examine the big lorry and where you slept in the cab etc. – that was really kind of you.

R Love
2020

I wanted to email to say that Mark and I were really impressed with your service on the day and that despite the nightmare with the van being too large to get on our driveway, all the guys didn’t stress out and didn’t get annoyed with us which I am sure many firms would. Everything was unloaded with no damage and all wardrobes and beds made up again. It was amazing, we never expected such a first class service so thank you so much. Oh, I mustn’t forget you, you were great too and definitely sold your company to us. You were the nicest and most helpful man to come round to quote. So thank you.

Hannah B
2020

I also want to say how amazing your guys were throughout the move, they made it stress free and it was just like having friends in the house. If you ever need a reference then please do contact us.

Andy T 
2020

I also want to say how amazing your guys were throughout the move, they made it stress free and it was just like having friends in the house. If you ever need a reference then please do contact us.

Janice and Simon Measures 
2020

I just wanted to thank you and your team for making our move to Cornwall go so smoothly. We are now settled in and all the boxes have been emptied, hooray!!
From the first day that Steve arrived and started on the packing we knew we were in safe hands, he and all the guys were so helpful, professional and in control and made us feel very at ease.
On arriving at Falmouth again the guys took control and helped us with positioning our belongings.
I honestly don’t know how we would have coped without the efficiency of your team.

Gina
2020

This is very late I am afraid, to thank you for all the wonderful work your team did for us at Landford. They were all so kind and helpful and made it all so easy for us. We really missed their reliable calm presence when they left. A big thank you to everyone.

Suzie Williams
2020

Yet another wonderful day with Team Russells. Thank you so very much for such a superb effort. I could not be more grateful.

Anna
2020

Many thanks to Shaun and Joe. They worked like absolute troopers and it was fantastic to get everything cleared so quickly and neatly. We will be back in touch when everything needs unpacking!